Abuse Prevention @ HubSpot

We use automated detectors to scan for potentially fraudulent or misrepresentative copy, or unusual behavior from your account. Unfortunately, automated scanning is not perfect and will occasionally flag content or activity that is perfectly fine. When that occurs, we rely on our human content moderation specialists for a second review and approval. In addition to our automated detection efforts, we review reports from employees, partners, customers, and third parties regarding unsolicited or abusive content, as well as customer content that promotes, encourages, or facilitates illegal activity, hate speech, violence, or discrimination. These reviews are done by humans and are further described in our Content Moderation @ HubSpot statement.

If you believe that your HubSpot account has been compromised, please fill out the Account Compromise form above as soon as possible.

Before filling out the form, please be sure to include as much information as possible, such as:

• Why do you believe your account has been compromised?
• Which user(s) within the portal do you believe have been compromised?
• From what location are the compromised users currently logging in from (e.g., Virginia, USA)?

If possible, please also conduct an internal audit of your HubSpot account as outlined here and share details around any unauthorized activities in the account.

If a piece of content was taken down by HubSpot's Trust & Safety, it was likely found to be violating HubSpot's Acceptable Use Policy. If you believe this was done in error, please fill out the Internal Review Request form above, and a member of our team will re-review the content.

If you found a security vulnerability within the HubSpot product, please report it to HubSpot Support or through the HubSpot Bug Bounty program.

HubSpot respects the intellectual property rights of others, and we ask our users to do the same. To report an intellectual property infringement by our users, please complete our Intellectual Property Report Form and select the relevant category (DMCA/Copyright or Trademark).

• All Trademark takedown requests follow the same formal process as DMCA/Copyright takedown requests. .
• Upon receiving a valid report, HubSpot will promptly remove or disable access to the infringing content.

The Digital Millennium Copyright Act (DMCA) is a U.S. law that helps manage copyright infringement online. As a service provider, HubSpot complies with this law through the following procedures:

• Takedown Requests: Copyright owners may submit a formal notice to HubSpot alleging that specific hosted content infringes their rights. Upon receiving a valid request, HubSpot will promptly remove or disable access to that material and notify the affected user.
• Counter-Notices: If your content was removed and you believe it was done so in error or misidentification, you may submit a counter-notice to request its restoration.
• Restoration Timeline: Once a valid counter-notice is received, HubSpot will notify the original complainant. The material is typically restored within 10–14 business days, provided the complainant does not initiate legal action to keep it down.
• Monitoring: While the DMCA does not require HubSpot to proactively monitor user content for infringements, we act promptly once a valid notice is filed.